RIPTA Launches Annual Online Customer Satisfaction Survey


Survey is available in English and Spanish today through Sunday, April 30, 2023

Providence, Rhode Island, March 27, 2023 -- The Rhode Island Public Transit Authority (RIPTA) invites the public to participate in the 11th annual Customer Satisfaction Survey. Passengers, whether they ride frequently or infrequently, are invited to take the online survey, which is available on the RIPTA website from Monday, March 27 through Sunday, April 30, 2023. The survey is available in English and Spanish. Each participant will be eligible for the chance to win a RIPTA prize pack which will include $70 of bus fare value on a Wave account.

“We strongly encourage people to take the survey,” said Scott Avedisian, RIPTA’s Chief Executive Officer.  “It only takes a few minutes, and what we learn from our passengers helps guide us in making both short-term and long-term decisions.  Our goal is to always learn from our customers’ experiences.”


To take the survey, customers can visit RIPTA’s website and click on the Survey Link or they can find the survey directly at For the Spanish version, use If anyone has trouble clicking on the links, they can copy and paste them into the web browser of their choice.

RIPTA is proud to be one of 17 transit agencies nationwide offering the survey this year, prepared by the American Bus Benchmarking Group (ABBG). RIPTA CEO Scott Avedisian is past president of this group. The ABBG is a consortium representing mid-sized transit agencies that are seeking to improve their operations by working collaboratively and measuring each other against uniform performance measures. 

In addition to helping RIPTA, the combined result of the surveys from the participating transit agencies will help establish best practices in public transit. For more information about the ABBG and its members, please visit


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